ACS Appointment FAQs

Our main goal is to serve the public.  We hope to decrease our clients’ wait times in the Embassy and to provide them with better service.

You may still come in; however, we will serve all applicants that have booked an appointment first.

It is possible to have several services during the same visit to the Embassy; however, please make a separate appointment for each individual service.

Applicants coming to the Consular Section of the U.S. Embassy cannot bring large personal electronic devices to the Embassy. Those items include but are not limited to: laptops, iPads, and other tablet devices, or handheld gaming devices.  Effective immediately, the Embassy Local Guard Force cannot store laptops and large electronic devices for customers. Please make arrangements to leave large devices elsewhere before arriving at the U.S. Embassy to avoid inconveniences.

Even though you have an appointment, please take a queue number at the entrance to the ACS waiting room. This enables us to serve applicants in a more orderly manner. If you do not have an appointment please take a queue number, but note that we will serve all applicants in the waiting room with an appointment first.

Please be considerate of others by cancelling your appointment time when you know that you cannot keep that appointment.  Please follow the directions on our website.

Wait times vary depending on the service(s) you and those ahead of you require. In general applicants for a CRBA or a minor passport renewal take the longest (up to an hour) as they require considerable data entry and an interview with a consular officer. We strive to provide services as promptly as possible and appreciate your patience.

Your wait time will be much longer if you wait to complete the application forms at the Embassy.  Instructions regarding forms and necessary documents are available on our website.   Arriving to the Embassy prepared will help expedite the speed with which we can process your application.

Please send your question in the form of an e-mail to  We will reply to you as soon as we can.  Thank you very much.