Customs & Border Protection

I.  About CBP:

CBP Website

CBP is one of the world’s largest law enforcement organizations and is charged with keeping terrorists and their weapons out of the U.S. while facilitating lawful international travel and trade.

As the world’s first full-service border entity, CBP takes a comprehensive approach to border management and control, combining customs, immigration, border security, and agricultural protection into one coordinated and supportive activity.

On a typical day, CBP welcomes nearly 1 million visitors, screens more than 67,000 cargo containers, arrests more than 1,100 individuals and seizes nearly 6 tons of illicit drugs.

CBP officers use the latest technologies and procedures to assure that travelers from throughout the world are processed rapidly while assuring that individuals who have ties to terrorism or a criminal background are barred from entry.

Area of Responsibility (AOR) for CBP Attaché located in Singapore

AOR consists of 8 countries:  Singapore, Malaysia, Indonesia, Australia, New Zealand, Brunei, Timor-Leste, and Papua New Guinea.

Contact Information:

U.S. Customs & Border Protection
Phone:  (65)-6476-9100
Fax:  (65)-6476-9479

Inquiries on Travel or Trade to U.S., please email to CBP office in Singapore: TeoB@state.gov

Inquiries on Global Entry/APEC Business Travel Card, please email to: globalentrysingapore@state.gov

II. In Singapore, CBP provides limited interviews to complete the Enrollment process for Global Entry and the U.S. APEC Business Travel Card.

Please note:

We do not accept walk-ins.

All interview appointments must be scheduled via CBP’s Trusted Traveler Website – https://ttp.cbp.dhs.gov/

The U.S. Embassy in Singapore is not an official Global Entry Enrollment Center.  Customs and Border Protection (CBP) officers have their primary mission and duties to fulfill and conduct interviews at the U.S. Embassy in Singapore as an accommodation to eligible applicants, i.e. U.S. citizens, U.S. Lawful Permanent Residents and eligible foreign nationals including Singaporeans.  Hence interview appointments are very limited at the U.S. Embassy in Singapore and are generally held on Wednesdays from 9am to 12noon.

In addition, eligible applicants residing outside of Singapore may schedule their interview appointments at the U.S. Embassy in Singapore.  However, please be forewarned that appointments are made at the applicants’ own risk.  Should CBP’s Enrollment system be down on the day of your appointment, CBP officers in Singapore reserve the right to reschedule your interview.

For detailed information, please click on the INFO tabs below:

  • U.S. Citizen and Lawful Permanent Residents – INFO [ 406 KB PDF ]
  • Singapore Citizen – INFO [ 256 KB PDF ]

III.  Electronic System for Travel Authorization (ESTA) is an automated system used to determine the eligibility of visitors to travel to the United States under the Visa Waiver Program (VWP) and whether such travel poses any law enforcement or security risk.

Please note:

Implementation of Changes to the Visa Waiver Program and Electronic System for Travel Authorization (ESTA)

Under the Visa Waiver Program Improvement and Terrorist Travel Prevention Act of 2015 (the Act), travelers in the following categories are no longer eligible to travel or be admitted to the United States under the Visa Waiver Program (VWP) – Electronic System for Travel Authorization (ESTA).

  • Nationals of VWP countries who have been present in Iraq, Syria, Iran, Sudan, Libya, Somalia, and Yemen at any time on or after March 1, 2011 (with limited exceptions for travel by government and military official and waivers for certain types of travel on a case by case basis).
  • Nationals of VWP countries who are also nationals of Iraq, Syria, Iran, Sudan, Libya, Somalia, or Yemen.

Travelers affected by this change may still apply for a U.S. visa at a U.S. Embassy or Consulate for their short term business and tourist travel to the United States. Please visit the U.S. Embassy’s Nonimmigrant Visa page for more information on that process.

For more information on these changes, please visit CBP’s FAQ page. Links to recent media announcements are below. Thank you.

IV.  Traveler issues/complaints

If you have repeatedly experienced intensive inspections going through customs and immigration or encountered other serious issues on arrival to the United States, you may have the situation reviewed by submitting a request for redress though the DHS Traveler Redress Inquiry Program (TRIP) Website.

V.  Useful CBP links:

Or International Callers can call the following U.S. CBP Help Desk numbers from Monday to Friday, between 8:30am – 4:00 pm U.S. Eastern Time:

  • CBP Info Center Help Desk: (202)-325-8000
  • ESTA Help Desk: (202)-344-3710
  • Global Entry Help Desk: (202)-325-8060

VI.  Other Related links: